Report an Issue - FBTX Connect

Report Non-Emergency Issues with FBTX Connect

FBTX Connect is a free mobile and web-based app that enables residents to report non-emergency issues to City staff. You can upload pictures and videos and provide detailed descriptions. Issues are automatically sent to the department that will perform the work, and with an account, you can track requests and receive status updates. 

We highly encourage you to download the mobile app to your phone so you can use your phone's camera and GPS location to easily submit issues.

We have recently made some changes to FBTX Connect. Please note that you may see some different categories available when submitting issues.

This system is not monitored 24/7 and should not be used for emergencies or for concerns that require immediate attention. For fire or police emergencies, please call 911.

FBTX Connect Can Be Used to Address the Following and More

  • Report a code violation
  • Report a health or environmental concern
  • Report a foodborne illness at a local establishment
  • Report a traffic or street concern
  • Report a Parks concern
  • Report a dead animal concern
  • Report a water meter concern
  • Request a trash or recycle cart
  • Schedule a special trash pick up
  • Sign up for Emergency Alerts
  • Sign up for the weekly eNewsletter
  • Contact the non-emergency police line

FBTX Connect is easiest to use on your mobile device. Download the FBTX Connect App!

First Time User Guide For App Users

How To Submit a Request

  1. Select a Category - Based on the location you have selected, you will find the available request categories for that area. Please select the category that fits your concern.
  2. Select a Location - Select a location for your request by typing in an address or moving the map pin to the desired area. Please check that your location is correct and select "Confirm Location" to proceed.
  3. Add a Photo - You can upload a photo with your request or select "No Photo" to skip.
  4. Fill out the Request Form - Fill out the request form you have selected. Some categories and text fields will be visible to the public. Do not put any personal information inside any fields marked as "displayed publicly." Once the form is complete, "confirm details" to submit.
  5. Confirmation & Follow-Up - You will receive a confirmation of your request after it has been successfully submitted. You will receive communication regarding status updates of your request.