Payments

Trash Fee Increase Effective January 2025

Beginning with January water bills, Farmers Branch residents will see a new fee added to their city utility bill.

For decades, Farmers Branch residents have enjoyed trash collection and bins at no additional cost, thanks to the City's ownership of the Camelot Landfill in Lewisville. However, the Camelot landfill is expected to reach capacity in an estimated 22 years, and the City must plan responsibly for this future change in our waste management system. The rates below were approved by City Council to support the post-closure costs of the city-owned landfill.

• Regular Residential Rate: $5 per month
• Senior/Disabled Rate: $2.50 per month

Water and Sewer Rate Increases Effective November 2025

Residents will see a 15% increase in water and sewer (wastewater) rates on their November bill. This is the first rate increase in ten years, as the City has absorbed rising costs to maintain and operate the system.

Why rates are increasing:

• Rising wholesale costs: Dallas Water Utilities (DWU), which supplies the City's water, and the Trinity River Authority (TRA), which treats the City's wastewater, have raised their rates annually and are expected to continue doing so to keep up with the rising cost of producing potable water and treating wastewater.
• Aging infrastructure: Public Works is replacing pipelines more than 60 years old, a project expected to take 20+ years. These replacements are critical to system reliability and environmental stewardship.

Discounts Available for Senior or Disabled Residents

A 50% discount on the trash fee and a 10% discount on the water and wastewater (sewer) fees are available for qualifying senior or disabled residents:

• Automatic 10% discount for residents with a 65 or Older Homestead Exemption or Disabled Person Homestead Exemption on file with DCAD as of October 1, 2025.
• Automatic enrollment for residents receiving the Trash Fee Discount as of October 1, 2025
• Seniors (65+) and disabled residents not covered above may still qualify by submitting an approved Utility Bill Discount Application.

Discount Applications

• Senior/Disabled Utility Fee Discount Application - English (PDF)
• Senior/Disabled Trash Fee Discount Application - Spanish (PDF)

You can return the form via email, in person at City Hall or via mail at the following address: 

City of Farmers Branch Utility Billing Division 
Customer Service 
P.O. Box 819010 
Farmers Branch, TX 75381-9010

New Credit Card Payment Processing Fee

Beginning January 1, 2025, a 2.5% fee will be applied to all credit card transactions for utility bills. This includes purchases that are completed in person, over the phone or online. This new fee covers the rising costs and number of customers using credit cards that are becoming too excessive to absorb.

Customers can avoid this fee by making utility payments by cash, check or bank draft.

• Learn more about adding the bank draft option to your account.
• Manage Your Utility Account Online

Questions?

If you have questions about these changes or need assistance with the senior/disabled application, please contact:

Farmers Branch Customer Success

• 972-247-3131 | Email Us
• Regular Business Hours Monday-Friday 7:30 a.m. to 6 p.m.
• Trash Fee FAQs (PDF)