Paying Your Bill
Payment Methods
- Bank draft – Set up Automatic EFT payments online via our Citizen Self Service Portal. Alternatively, you may download and mail a request to initiate a monthly draft from your bank account.
- Online – Conveniently pay your utility bill online via our Citizen Self Service Portal
- Kiosk – Try our new 24/7 drive-up kiosk at City Hall in the northeast parking lot by the tennis courts. Look up your bill and pay by card, check or cash.
- In-person – Pay in person at City Hall
- Mail – Payments may be mailed to the following address. Please allow sufficient time for delivery
- By phone - Call 972-919-2525 to pay by phone using a credit card
Farmers Branch Utility Billing
P.O. Box 819010
Farmers Branch, TX 75381-9010
Due Dates & Penalties
- Cut-off date – Service is subject to disconnection on bills with a past-due balance. Customers will be assessed a $50 service charge
- Due date – Your bill is due within 15 days of the billing date by noon. Payments received after noon are posted the next business day
- Penalty – A penalty of 10% of the total amount due will be added if payment is received 25 or more days after the billing date
- Questions – Call 972-247-3131 during normal business hours for questions regarding your water bill
Utility Bill Payment Maintenance Windows
The utility bill payment server is down for routine maintenance and backups during the following times. Please note that you may experience difficulties making online payments during these times:
- Mondays, 11 - 11:59 p.m.
- Tuesdays, 12 - 2 a.m.
- Wednesdays, 2 - 4:30 a.m.
- Thursdays, 2 - 4:30 a.m.
- Fridays, 2 - 4:30 a.m.
- Saturdays, 12 - 2 a.m.