Impounded Pet
Redeeming a Lost Pet
If your pet is missing, call Animal Services at 972-919-8770 to see if it has been impounded. You can also email us. Please provide as much information regarding your pet as possible, including name, breed, age, when and where the pet was lost, any microchip information and any distinguishing markings. Including pictures in your email is especially valuable.
If your pet has been impounded, you can reclaim it anytime during our regular opening hours: 11 a.m. to 6 p.m. Tuesday through Friday, and 11 a.m. to 4 p.m. on Saturday. Please call ahead so we can arrange for a staff member to assist you.
Pet Redemption Guidelines
- You must be 18 or older or be with a parent or legal guardian
- You will need to provide proof of ownership – we accept photos or a microchip registered to you
- Impound fees is $50 for a first offense, along with a $10 boarding fee for each day the animal is held in our facility
- You will need proof of a current rabies vaccination
- Pets leaving our facility are required to be microchipped. The shelter will provide this service for a $15 fee as a condition of release
- If your pet is not sterilized, sterilization will also be a condition of release
- You must sign a sterilization/vaccination agreement
- You will be issued a citation for every violation of the sterilization/vaccination agreement