Automated Bank Draft

Enrolling in Automatic Bank Drafting

Paying your utility bill is easier than ever with automatic bank drafting.

• Log into the Citizen Self Service Portal to set up your automatic bank draft online
• Fill out the Authorization Form (PDF) and return it to the City of Farmers Branch along with a voided check.
• You can return the form via email, in person at City Hall or via mail at the following address:
  City of Farmers Branch Utility Billing Division / Customer Service
  P.O. Box 819010
  Farmers Branch, TX 75381-9010
• We will set up automatic bank drafting with your financial institution.
• Please pay any current bill and allow 30 to 45 days for automatic drafting to begin.

You will continue to receive a monthly water bill, which will indicate a due date. Your bank account will be drafted on your due date, and your monthly statement will indicate the payment amount we drafted.

Insufficient Funds

Please be sure to maintain sufficient funds in your account to cover the automatic withdrawal each month. If your automatic draft is returned, you will be assessed a fee by your financial institution and the City of Farmers Branch Utility Billing Division / Customer Service in the same amount that would apply to a dishonored check. Two returned/rejected payments may result in a “cash only” status for a 12-month period.

Cancelling Automatic Payments

If you decide to cancel your automatic bank draft, please contact the City of Farmers Branch Utility Billing Division / Customer Service in writing at the following address:
P.O. Box 819010
Farmers Branch, TX 75381-9010

A minimum notice of 30 days is required for cancellation. Please check your bank statement to make sure that the automatic bank draft has been stopped as you requested. Any errors to your account should be handled through your financial institution