The Farmers Branch public safety dispatch and operations organization has created a new, simpler way for residents to contact first responders for non-emergency needs by calling *247 from any cell phone to reach the North Texas Emergency Communications Center (NTECC).
The new phone number, *247, is available to residents with a cellular phone throughout NTECC’s jurisdiction, which includes Carrollton, Coppell, Farmers Branch, and Addison. Each municipality will maintain its existing, 10-digit non-emergency phone number such as 972.484.3620 in Farmers Branch, which is available on both cellular phones and landlines.
The new number is available 24 hours a day, seven days a week, hence *247. It is available at no cost to taxpayers and accessible by all major cell phone providers.