News Flash

City News

Posted on: September 19, 2020

SELF SERVE: New Citizen Self Service portal has launched

CSS button

FBTX ~ As part of a massive update of software and connecting systems, the City of Farmers Branch has launched a new Citizen Self Service portal on the City’s main website at

   The new portal can be used to request and pay for permits in Community Services and Public Works, log complaints for Code Enforcement, and request and pay for planning cases. Additionally, there is resource information for Sustainability & Public Health and a City Interactive Map, including information such as Zoning, Overlay Districts, Specific Use Permits and Council Districts.

   The portal can be accessed by clicking on the CITIZEN SELF SERVICE button on the home page. To begin using the new system, customers will create a login profile to register. The Citizen Self-Service portal will guide users step by step through the application process online, allow them to submit necessary documentation and pay fees associated with their submittal, and manage multiple applications in one online destination. The system will automatically route materials to the proper City departments for review and allow the applicant to track the progress of their submittal.

CSS screenshot

Citizen Self Service Portal
Facebook Twitter Email

Other News in City News