Establishing / Disconnecting a Service

New Service Requests

Customers may request new residential or commercial services by visiting Customer Service at City Hall or by completing the New Utility Account Form (Formulario de nueva cuenta de servicios públicos) and submitting it by email.

Cancel / Disconnect Service

Customers can cancel or disconnect their service by visiting the Customer Service office at City Hall or by completing the Closure of Utility Account Form (Cierre de cuenta de servicios públicos) and submitting it by email.

These forms are not accepted more than five days in advance. If you have questions, please contact Customer Service during normal business hours at 972-247-3131 or by email. 

If you have an after-hours water-related emergency, please call 972-919-2597.