Utility Billing/Customer Service

Water Billing


The Utility Billing/Customer Service division falls under the umbrella of the Finance Department. They provide a variety of services that include but are not limited to:

  • Water Account Billing Questions
  • New Water Account Setup
  • Collection of Hotel/Motel Tax
  • Collection of ambulance bill payments
  • Issue Toll Tags - New Accounts set up at Customer Service Window Only
For all billing questions, contact Customer Service during normal business hours.


Water Service Emergencies


To report water leaks, sewer backups, or other water emergencies, call 972.919.2597. Our After hours call service will notify the on-call personnel.

Farmers Branch Water Rates

The monthly rates or charges for services furnished by the water works system of the City shall be as follows (Ordinance No. 3594 approved by City Council September 17, 2019 and effective October 1, 2019):

Monthly rate minimum (first 2,000 gallons of water or less, all meter sizes): $21.99 per unit, plus any applicable oversize meter charges

  • 2,001 – 10,000 gallons: minimum rate plus $6.01 per 1,000 gallons
  • 10,000 – 20,000 gallons: minimum rate plus $6.73 per 1,000 gallons
  • 20,001 gallons and over: minimum rate plus $7.01 per 1,000 gallons

For duplexes, triplexes, quadraplexes, apartment houses or any multi-family dwelling, a minimum of $21.99 will be charged for each unit regardless of whether it is located in a single family residence, duplex, apartment house or combination thereof.

Farmers Branch Sewer Rates


The monthly rate or charges for services furnished by the Sanitary Sewer System of the City are below.

a) For private residences occupied by one family, the sewer service charge shall be as follows:

  • 0 to 2,000 gallons of water used: $22.99 minimum sewer service charge
  • 2,000 to 10,000 gallons of water used: $3.12 per 1,000 gallons sewer service charge

b) For duplexes, apartment houses or any multi-family dwelling, the sewer charge for each living unit shall be as follows:

  • 0 to 2,000 gallons of water used: $22.99 minimum sewer service charge
  • 2,000 - 10,000 gallons of water used: $3.12 per 1,000 gallons
  • Over 10,000 gallons of water used: $4.23 per 1,000 gallons

c) For each business, commercial and industrial establishment, the sewer service charge shall be as follows:

  • 0 to 2,000 gallons of water used: $22.99 minimum sewer service charge
  • 2,000 - 10,000 gallons of water used: $3.12 per 1,000 gallons
  • Over 10,000 gallons of water used: $4.23 per 1,000 gallons