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Confidential Information
You can request your personal information contained in our utility records not be released to unauthorized persons. Texas law requires government-operated utilities give their customers the option of making their address, telephone number, and social security number confidential. This service is provided at no cost to you.

View or download the Request to Withhold Confidential Information Form.

Exceptions to Confidential Information
 We must continue to provide this information to:
  • An official or employee of the state or a political subdivision of the state, or the federal government acting in an official capacity
  • An employee of a utility acting in connection with the employee’s duties
  • A consumer-reporting agency
  • A contractor or sub-contractor approved by and providing services to the utility or the State, a political subdivision of the State, the Federal Government or an agency of the State or Federal Government
  • A person for whom the customer has contractually waived confidentiality for personal information
  • Another entity that provides water, wastewater, sewer, gas, garbage, electricity or drainage services for compensation

Utility Billing Division / Customer Service
13000 William Dodson Parkway
Farmers Branch, TX 75381-9010

972.919.2525

fbcis@farmersbranchtx.gov

Hours
Monday - Thursday
8 a.m. - 5:45 p.m.

Friday
8 a.m. - 4:45 p.m.