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Establishing / Disconnecting a Service
New Service Requests
You can request new residential or commercial services by calling customer service during normal business hours at 972.919.2525.

The online service option is temporarily unavailable. We apologize for any inconvenience this may cause.

  • New Residential Service Request
  • New Commercial Service Request

Cancel / Disconnect Service
You can cancel or disconnect your service by calling customer service during normal business hours.

Utility Billing Division / Customer Service
13000 William Dodson Parkway
Farmers Branch, TX 75381-9010


Email Customer Service Billing

Monday - Thursday
8 a.m. - 5:45 p.m.

8 a.m. - 4:45 p.m.