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Library Spotlight

Posted on: March 16, 2020

Questions About Your Library Account?

Scrabble tiles spelling out F-A-Q

Here are some answers to commonly asked questions about Library services during our closure:

What about materials I currently have checked out?

All items currently checked out will have their due dates extended until the Library re-opens. No overdue fines will accrue during the Library’s closure.

Can I return my books?

The Library’s book return is closed until further notice. Please keep all of your materials until the Library re-opens. Due dates will be extended until the Library re-opens, and no overdue fines accrued after March 13 will be charged to your account. Thank you for your patience during this time.

What about items I have on hold?

Hold periods will also be extended until the library re-opens. You will not lose your place in the holds queue.

What if my account is blocked or expired?

Please contact the Library at 972.247.2511 or so that staff can help you with any account issues. Currently, all accounts have been extended to May 8.

How can I read books if the Library is closed?

The Library has eBooks, digital audiobooks, music, movies, and more available through our digital resources 24/7. Check out Hoopla, Overdrive, RB Digital, and more on our eResources page.To learn how to use these resources, check out the Library’s Niche Academy tutorials.  

How can I apply for a library card?

Please complete the online library card application. Library staff will respond with your account details. Please be sure to include both a phone number and an email address in your application to ensure staff is able to reach you.

If you have any questions that aren’t answered here, please leave a message at 972.247.2511 or email us at Staff will be responding to inquiries between 10 am and 5 pm, Monday through Friday. 

For more information on COVID-19 and your city facilities, please see the Farmers Branch COVID-19 page.

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