Here are some answers to commonly asked questions about Library services during our closure:
What about materials I currently have checked out?
All items currently checked out will have their due dates extended until the Library re-opens. No overdue fines will accrue during the Library’s closure.
Can I return my books?
The Library’s book return is closed until further notice. Please keep all of your materials until the Library re-opens. Due dates will be extended until the Library re-opens, and no overdue fines accrued after March 13 will be charged to your account. Thank you for your patience during this time.
What about items I have on hold?
Hold periods will also be extended until the library re-opens. You will not lose your place in the holds queue.
What if my account is blocked or expired?
Please contact the Library at 972.247.2511 or email@example.com so that staff can help you with any account issues. Currently, all accounts have been extended to May 8.
How can I read books if the Library is closed?
The Library has eBooks, digital audiobooks, music, movies, and more available through our digital resources 24/7. Check out Hoopla, Overdrive, RB Digital, and more on our eResources page.To learn how to use these resources, check out the Library’s Niche Academy tutorials.
How can I apply for a library card?
Please complete the online library card application. Library staff will respond with your account details. Please be sure to include both a phone number and an email address in your application to ensure staff is able to reach you.
If you have any questions that aren’t answered here, please leave a message at 972.247.2511 or email us at firstname.lastname@example.org. Staff will be responding to inquiries between 10 am and 5 pm, Monday through Friday.
For more information on COVID-19 and your city facilities, please see the Farmers Branch COVID-19 page.