Years of preparation realized as Farmers Branch goes live at state-of-the-art dispatch center
CARROLLTON ~ Years of planning, preparation, testing and checking, the North Texas Emergency Communications Center, or NTECC, went online earlier today with Farmers Branch Police and Fire as its initial departments.
In the coming weeks, partner cities Coppell, Addison and Carrollton will also move their public safety dispatch capabilities to the centralized, state-of-the-art facility, located near Interstate 35E in Carrollton.
Farmers Branch City Manager Gary D. Greer said it is a monumental day for Farmers Branch.
"I don't think I could count the number of people that have been involved in bringing this project from the drawing board to reality," he said. "There's been a lot of good people working on this for a lot of years. It's had it's ups and downs because its such a complicated project but, in the end, it's going to be wonderful."
Farmers Branch Fire Chief Steve Parker explained that NTECC is not the first combined dispatch center in north Texas, but it is the largest and most elaborate.
"This represents a huge commitment on the part of these four cities and the residents and businesses that they protect," he said. "It has been a project of enormous proportions."
Mr. Greer said that the synergy of NTECC is that each participating city will be in position to assist each other seamlessly when incidents cross borders. Over time, he added, the cost savings to each City must also be considered.
"We already have excellent response times for public safety and that's only going to get better," Mr. Greer explained. "We're really excited because we're serving the citizens better, starting today."